• How do we make reservations for your serveces?
• It is a very easy process: at the bottom of each service page you will find a form to fill in and to be submitted to us. Once we receive it we will get back to you with another e-mail that – according to the kind of service that you have choosen – will allow you to make a payment or secure your reservation.

• When at the Vatican Museums will you be able to let us in skipping the line?
• We never promise our customers to be able to skip the line at the Vatican Museums also because there are now strict controls at the entrance. All we do is driving our customers in front of the Vatican Museums around 01:45 / 02.00 pm when normally people are having lunch. That is the time of the day when the line is surely shorter.

• Hiring one of your tour-guides for a guided tour of the Vatican will allow us to skip lines?
• Hiring one of our tour-guides for a guided tour of the Vatican will not allow you to skip the lines but having an expert and knowledgeable person escorting you in there will allow you to have great explanations about what you are going to see. A tour-guide will also be very useful not to get lost inside the huge Museums therefore avoiding likely delays.

• Do you do tours of the Vatican on Saturdays?
• We highly reccommend not to tour the Vatican Museums and Sistine Chapel on Saturdays! The Entrance opens later to let private groups in and the Museums close sooner in the afternoon. This causes very long and slow lines at the entrance and I strongly believe that lining at the Vatican Museums on Saturdays would be just a waste of time. You will not have time for the rest of the tour.

• When are the Vatican Museums closed?
• They are generally closed every Sunday a part from the last Sunday of every month.
See when the Vatican Museums are closed

• Are the Vatican Museums the only way to get to the Sistine Chapel?
• Yes they are and that is why we have long lines at the entrance!

• When is the Accademy closed in Florence?
• It is generally closed on Mondays and it is a pity because the Dadiv (statue by Michelangelo hosted in there) is surely something unbeliveable.

• How much are we supposed to tip?
• This is a very personal habit. In Italy the tip is not deeply rooted in our culture but it is surely a nice way to show our DRIVING GUIDES – TOUR GUIDES – TOUR ESCORTS – CULTURAL ESCORSTS how much you appreciated their service. The more you like the service the more you can tip them. If the service is awesome due to their professionalism, punctuality and personality you are more than free to give them a big tip!

ITALYOURWAY@COM guarantees the quality of the services offered.

Our clients are the ones to choose their accommodation obviously based on our recommendations (location, cost). All we do indeed is leading them to a perfect choice by sending them links of hotels according to their personal tastes, budget and requests. They will indeed have a look at them eventually deciding which is the best one. The limits of our liabilities are our opinions and recommendations (as experts in this field) as they pertain to travel and tourism. Because we don't have any vested interest in any particular hotels, restaurants or tourist businesses our opinions and recommendations remain completely objective. No warranties are expressed or implied. Every effort is made to ensure that your vacation arrangements are memorable and worth-recommending.

All long term reservations can be cancelled no later than 48 hours (2 days) before the day of the tour/service.

For certain services we will may ask a deposit or credit card details to secure the reservation, refundable if the reservation placed is cancelled respecting our cancellation policy.

If you miss your flight or if your airline decides to cancel the flight due to bad weather conditions or if your flight is directed to another airport on arrival, please advise us on time (as soon as you know) or a full charge will be made. Please give us enough time so we can accept other reservations and allocate them to our chauffeurs . If the ship does not make it to the pier for bad weather conditions you will not be considered responsible so NO CHARGE will be made to your credit card. Full charge will be made for no show up.